Dear Valued Western Marine/Transat Marine Customer,

We apologize for the inconvenience you are experiencing with logging into our website. Here’s a step-by-step guide to help you troubleshoot:

1. Ensure Correct Credentials:

Double-check that you are entering the correct username and password for the website you are trying to access. Remember, each website – Western Marine, Transat Marine, and the Tradeshow – requires its own unique set of credentials.

2. Browser Restart:

If you’re confident in your login details but still encountering issues, please close your browser completely and reopen it. Sometimes, this simple step can resolve login problems caused by temporary browser glitches or incorrect login attempts.

3. Clear Browser Cache and Cookies:

Your browser’s cache and cookies can sometimes interfere with the login process. Clearing them can help resolve issues. Instructions for clearing cache and cookies vary depending on your browser, but you can usually find this option in the settings or preferences menu.

4. Try a Different Browser or Device:

If the problem persists, try logging in using a different web browser or device. This can help determine if the issue is specific to your current setup.

5. Password Reset:

If you’ve forgotten your login or suspect it may be incorrect, please contact our office for assistance in resetting your password.

Please do not hesitate to reach out to our customer support team for further assistance at 1.800.663.0600 or 604.253.7721

Sincerely,

Western Marine Customer Service